DCIA: DC Information Architects Where Information Architects Connect

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Over the past decade, the World Bank’s external Web site - www.worldbank.org - has dramatically changed the institution’s ability to reach out to the development community. The site provides nearly two million visitors a month with information about the World Bank’s work, advocates on development issues, and shares knowledge with a global audience. Improving the quality and presentation of information on our site is critical to fulfill the World Bank’s development and communications goals.

The Web Team in Corporate Communications is hiring to support a new program to revamp the World Bank’s external site. The program is building a team focused on strategy, audience engagement, content improvement, information architecture, usability, design; site analytics, and marketing. The Team's challenge is to make better use of this rapidly evolving communications medium to support the Bank’s strategic priorities.

The Web Team is looking for an experienced Information Architect who enjoys structuring masses amount of information into a simple and usable site architecture. The chief responsibility of this position is to ensure that the structure, content organization and functionality of the external Web site meets the diverse needs of the site's visitors.

The Information Architect will be responsible for developing a solid information architecture across the Bank's external site, www.worldbank.org, among other duties:

• Authoring content inventories, task flows, wireframes, navigation systems, and detailed visual schematics for development of a multilingual new site.
• Synthesize and communicate the results of user research for business requirements, as well as conceptualize the structure and functionality of the user experience across Web site and various platforms, devices and technologies.
Identifying user needs across the site, developing user profiles, scenarios and use cases to inform information architecture decisions and communicate these effectively.
• Developing content and document types for unstructured content and where needed structured data sources.
• Planning content rules for workflow and dissemination across the site so that content appears in the appropriate places.
• Working with the Bank’s Chief Enterprise Architect and related teams to ensure that efforts on the external web are done in coordination and cooperation with enterprise information architecture plans and established architecture.
• Overseeing metadata, taxonomy, and controlled vocabulary, and coordinating with other Bank teams who are working on data quality and taxonomy. Creating a metadata and taxonomy plan so that external web content is properly tagged for purposes of content flow and search.
• Designing search and interface improvements across multiple and conceive strategies for improving search performance with Teragram and Google. Identifying search interface best-practices and maintaining a solid understanding of multiple types of user search patterns and search algorithms.
• Defining functionality requirement for Web systems and search, with other team members.
• Participating in information and Web governance committees on establishing standards.
• Working with editorial, technical, and other teams in External Affairs and across the Bank so that their work and concerns are reflected in the information architecture on the web.
• Staying up-to-date on the latest research and trends in information architecture and sharing this expertise with the web community.

Selection Criteria:

• Masters in Cognitive Science, Information Systems, Interaction Design, or other related disciplines and a minimum of 5 years of relevant experience, or a Bachelors degree with 10 years of experience. A minimum of three years’ experience working on the Web.
• Strong information architecture and interaction design expertise with a demonstrated ability to lead information architecture projects. Experience with large-scale Web design projects (including content management, user testing, site analysis, Web 2.0 interfaces)
• Direct experience with conducting user research, including scenarios, use cases, personas, and wireframes.
• Proven experience and a portfolio illustrating projects and their conceptual diagrams, task flows, and site maps using standardized tools and techniques required.
• Strong skills with Visio, OmniGraffle, MS Office, Photoshop and experience and knowledge of Web technologies and social media.
• Knowledge of development issues, international trends and political-economic issues related to development is desirable.
• Proven analytical, verbal and written communication skills.
• Ability to work capably under stress and to juggle multiple tasks within tight deadlines.
• Strong diplomatic, interpersonal and teamwork skills; demonstrated client orientation; sensitive to working in a multicultural environment.